Device Support Technician II

Device Support Technician II

Requirements

• Associate’s in Computer Science, Information Technology, or related field (equivalent experience will be accepted in lieu of the required degree or diploma)
• 1 year recent relevant experience
• Advanced knowledge on Microsoft and Macintosh operating systems
• Advanced knowledge of active directory and associate file systems
• Advanced knowledge of network topology
• Advanced knowledge of quality control methods, understanding of problem identification, and resolution analysis
• Technical knowledge of installing, upgrading, and maintaining end user devices in a large corporate environment and basic network administration
• Proficient in Microsoft and Macintosh system administration tools
• Customer service skills from per diem employees to key stake holders while maintaining sensitivity to operations in a health care environment
• Adept in time management within provided guidelines
• Ability to analyze information, problems, situations, practices, or procedures in order to identify relevant concerns and factors, including the ability to validate and submit knowledge base updates and additions.

Responsibilities

• Provides problem resolution, analysis, specifications, configurations, coordination, testing, and installation of technological equipment and mobile device based hardware, software, peripherals, local area networks (LANs), and other related end user equipment
• Assists in the development of computer and mobile devices systems standards that are secure, robust, cost-effective, and meet the functional needs of Sutter Health
• Provides support in the maintenance of asset control and adherence to departmental and system policy directives while maintaining the highest level of data security
• Provides technical training and knowledge transfer to department personnel and colleagues.

Preferred Qualifications

No preferred qualifications provided.