Device Support Technician I

HS Diploma or General Education Diploma (GED)
General knowledge of Microsoft and Macintosh operating systems.
General knowledge of active directory and associated file systems.
General knowledge of network topology.
General knowledge of quality control methods, understanding of problem identification, and resolution analysis.
General knowledge of troubleshooting methodology.
Verbal and writing skills to effectively communicate with diverse groups such as: executives, managers, and subject matter experts.
General knowledge of time management within provided guidelines.
General knowledge in installing, upgrading, and maintaining end user devices and associated end user equipment in a large corporate environment and basic network administration.
Ability to analyze information, problems, situations, practices, or procedures in order to identify relevant concerns and factors. Ability to submit knowledge base updates and additions.
Customer service skills in dealing with technology related issues and different levels of employees to include health care.
General knowledge of service management processes.

Assists in providing ticket resolution, analysis, configurations, coordination, testing, and installation of technological equipment and mobile device based hardware, software, peripherals, local area networks (LANs), and other related end user devices equipment.
May assist with informal training of computer and mobile device users.
Assists in the maintenance of asset control and adherence to departmental and system policy directives while maintaining the highest level of data security.

No preferred qualifications provided.