Developer

Bachelor’s Degree or above in Computer Science/Information Technology or equivalent
Strong knowledge and understanding of object-oriented programming (C#/.NET) required
3 years or more hands-on development experience
Knowledge of database technology (SQL Server preferred), as well as optimization and analysis
Strong analytical skills and technical research capabilities
Excellent verbal and written communication skills
Familiarity with cloud computing, Kubernetes and Azure is a plus
Self-Motivated with keen attention to detail and excellent organization skills
Ability to continue to learn and maintain enthusiasm and sensitivity to new technologies

Provide Tier 3 support of AvePoint on-premises and cloud applications, ensuring timely response to and resolution of customer questions and issues to maintain customer satisfaction
Review code to debug, identify root cause, and provide change suggestions
Act as an escalation point for Tier 2 support team, collaborating to solve customer issues
Act as an extension of R&D team to troubleshoot and resolve advanced software issues
Communicate with customers with troubleshooting guidance and manage customer expectations around resolutions