Desktop Systems Administrator

Desktop Systems Administrator

Requirements

• System Administration
• Technical Support
• Troubleshooting
• 3 + years of related experience
• US Citizenship Required
• Applicable DoD 8140 or DoD 8570 Certification, such as Security + CE cert

Responsibilities

• Manages the functionality and efficiency of a group of computers running on one or more operating systems
• Provides onsite, hands-on O&M support for client computing devices to include personal computers, thin/zero clients, laptops, Portable Electronic Devices (PEDs), and peripherals
• Provides end-user IT system and software maintenance for the USCENTCOM COOP
• Coordinates and manages Automated Data Processing Equipment (ADPE) accountability of new equipment, replacement equipment, and upgrades
• Tracks the disposition of equipment throughout its lifecycle (e.g., Computer Equipment Replacement Program [CERP] and Life Cycle Replacement [LCR])
• Processes end of life, defective, and/or damaged equipment through the Defense Reutilization Management Office (DRMO)
• Develops procedures to facilitate management and testing of desktop load set configurations to include tracking and compiling of user issues, software conflicts, devices conflicts, and other similar tasks
• Performing systems planning and coordinate/connect IT systems, expanding and/or modifying established systems to serve new purposes or improve workflow
• Work closely with stakeholders to understand system requirements and design integrated solutions that meet functional and performance objectives
• Collaborate with software developers, system administrators, and other stakeholders to implement integration interfaces and APIs
• Conduct thorough testing and validation of integrated systems, identifying and resolving any issues or discrepancies in functionality or performance
• Document integration processes, including configuration settings, and troubleshooting procedures
• Provide technical support and assistance during the deployment and post-deployment phases, addressing any integration-related issues or concerns
• Stay abreast of emerging technologies and industry trends in systems integration, evaluating their potential impact on our integration strategies and recommending adoption where appropriate
• Participate in meetings and workshops to share knowledge and best practices related to systems integration
• Maintain key customer relationships to support strategic tech insertion and lifecycle replacement of IT hardware for the entire IT Enterprise
• As needed, provide CPN and SCO support to Coalition partners, and provide expertise and advice relating to Coalition Partner Networks. Based on operational tempo 24/7 and holiday support may be required.

Preferred Qualifications

• Bachelor’s Degree with a focus in computer science, engineering, or a related field of study
• Microsoft certifications or ITIL 4 Foundation Certification