Desktop Support Technician

3+ years of relevant experience
Excellent communication and troubleshooting skills
Deep understanding of end user system
Strong problem solving, analytical, technical, and interpersonal skills
Committed to ensuring accurate data in tools and presentations
Able to obtain, analyze, quantify, and present technical data in an easily consumable format
The ability to talk to multiple business organizations at both technical and non-technical levels

Respond to user inquiries via ticketing system, phone, email, or in person
Investigate and diagnose intricate technical issues that require understanding and expertise in the product or system
Set up and deploy new computers and workstations following organizational standards
Support audio/visual and conferencing technologies
Provide onboarding/offboarding support for employees
Identify the underlying causes of problems and identify areas to improve system reliability
Collaborate with various teams to resolve complex issues
Communicate effectively with customers, often in high-pressure situations, providing updates in a clear and understandable manner
Assist with maintaining an accurate inventory of all IT assets
Assist in developing and enforcing policies and procedures for IT asset management
Generate regular reports on asset status, utilization, and performance
Analyze asset data to identify trends, risks, and opportunities for improvement