Desktop Support Technician
| Company | Netsmart |
|---|---|
| Location | Overland Park, KS, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Associate’s |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High school diploma or GED
- Experience with ticketing system
- Typing skills to ensure quick and accurate entry of service request details
- Excellent organizational and follow up skills
Responsibilities
- Address and resolve basic and routine incidents and requests
- Enter quality information into tickets and appropriately capture data
- Complete follow-up and follow-through on all tickets
- Contribute to self-help knowledge bases and documents typical requests and incidents, resolutions, and work-around procedures
- Implement customer support best practices
- Troubleshoot issues in a high-level systematic way
- Grow knowledge of current corporate products in order to increase ability to resolve tickets on first contact
Preferred Qualifications
- Associate’s degree
- Experience in IT support in a professional services environment
- Knowledge of basic Networking principles, including network troubleshooting for connectivity issues, wireless, DHCP, DNS, use of tools like PING, IPCONFIG, NSLOOKUP and TRACERT
- Knowledge of desktop applications and Microsoft based operating systems with emphasis on Windows 10, Outlook, Word, Excel, and Power Point. Office365 experience a plus.