Desktop Engineer
| Company | CIM Group |
|---|---|
| Location | Phoenix, AZ, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Bachelor’s Degree, in any discipline, or comparable years of experience
- Minimum six years’ experience in a client-focused, customer-oriented service and support/technical role
- IT Certifications a plus (Microsoft, Apple, ITIL, PMI)
Responsibilities
- Receive referrals from tier 1/help desk support and troubleshoot, diagnose and resolve more complex operating errors.
- Install and configure software or hardware updates or patches.
- Ensure systems and workstations are compliant with organizational policies and security standards.
- Configure, onboard and maintain small office network equipment.
- Participate in rolling out applications individually and through SCCM centralized Desktop deployment.
- Evaluate the needs of properties managed by the company and request purchase of equipment through inventory control.
- Evaluate and resolve network connectivity or communications systems issues.
- Provide support resources for AV equipment and services including web conferencing, conference center events, and meeting room support.
- Troubleshoot errors or malfunctions and perform unscheduled or routine maintenance.
- Analyze user needs; builds, modifies, installs, and tests products.
- Maintain awareness of trends analysis to identify and escalate major incidents and problems and escalate quickly.
- Assist with Asset management/inventory management as described in Policy & Procedure documentation.
- Give input into process improvement including ServiceNow enhancements for better client servicing.
- Develop and maintain documentation related to systems or workstations and may provide user training.
- Assist with onboarding and offboarding properties throughout the US.
Preferred Qualifications
- Ability to perform work under minimal supervision.
- Assist with Windows Server installation & configuration.
- Assist with Router configuration, PRIs, and analog lines.
- Assist in administrative tasks with company sponsored collaboration tools such as SharePoint, ShareFile, Teams, and WebEx.
- Ability to lift/carry/push/pull up to 50 lbs. of equipment.
- Ability to walk or stand for extended periods of time.
- Ability to crawl under desks to remove and install PC hardware and perform cable management duties.
- Ability to work nights and weekends and participate in on call rotation.