Desktop Analyst – IT

Desktop Analyst – IT

Requirements

• High School Diploma/GED Equivalent in General Studies
• Possesses a high level of knowledge and skill in relation to Monument Health’s IT environment
• Strong customer service skills to both internal IT teams and end users
• Knowledge and understanding of Microsoft Active Directory, PC Operating Systems, and corporate software
• Knowledge and understanding of Monument Health’s Local Area Network (LAN), Wide Area Network (WAN) and wireless network infrastructure
• Ability to exert up to 25 pounds of force constantly, up to 50 pounds frequently, and up to 100 pounds occasionally

Responsibilities

• Provide high level support to Monument Health caregivers via work order ticket system, phone or in person
• Work closely with Systems Engineers and Network Engineers to maintain and deploy a corporate standard desktop environment
• Deploy and maintain a desktop environment that supports Monument Health’s IT security standards
• Interface with external subject matter and industry experts to assist in creating strategic plans and roadmaps
• Provide leadership qualities to help mentor, support and train the Desktop Technicians and Help Desk staff
• Evaluate and prepare specifications for the purchase of desktop products
• Document processes and activities appropriately to maintain highly reliable IT systems
• Provide required elements to Call Tracking, Project Management, Change Management, and Disaster Recovery Services Guides
• Advanced troubleshooting and support of Virtual Desktops
• Virus/malware remediation and reloads/upgrade of devices

Preferred Qualifications

• Bachelors Degree in Information Systems or Related Field
• Microsoft Certified Systems Engineer Certification (MCSE)
• VMware Certified Professional (VCP)
• HDI Desktop Support Technician (HDI-DST)
• 3+ years of Computer/Information Technology Experience