Desktop Administrator II – IT Infrastructure – French

Desktop Administrator II – IT Infrastructure – French

Requirements

• High-school diploma or general equivalency diploma (GED) with two to four years related desktop administration experience.
• Basic knowledge of Microsoft® Word and Access.
• Intermediate knowledge of Microsoft® Excel, Outlook, Internet navigation and research, systems administration tools, and scripting and automation tools.
• Valid driver’s license required.

Responsibilities

• Create a positive team experience.
• Assists in the installation, maintenance, and general support of systems.
• Assists users with questions or problems.
• Assists with system backups and recovery, and installation of new software.
• Trains employees; identifies, analyzes, and repairs product failures; and orders and replaces parts as needed.
• Proactive work status update US / India liaison.
• Determines and recommends which products or services best fit the customers’ needs.
• Administers Microsoft® Exchange mailboxes and users in active directory.
• Installs, configures, and troubleshoots server applications and racks for servers.
• Administers Active Directory and DNS, including troubleshooting as needed.
• Administers print subsystems, electronic software, and patch distribution.
• Administers PC auditing function.
• Installs, troubleshoots, and maintains products and equipment.
• Conducts testing and assists in general lab work.
• Diagnoses and repairs desktop and laptop hard drives, monitors, and printers at end-user work stations.
• Assists system administrators with complex technical tasks, including debugging and supporting hardware modules and systems.
• Coordinates, moves, and reconnects computer equipment.
• Maintains hardware inventory, spare-parts log, and work log.
• Completes installation and swap-out of server hardware, including server, disks, and communication gear.
• Documents and maintains system configurations for disaster recovery.
• Sets and maintains Firm standards for desktop operating systems, desktop anti-virus software, disk imaging software, laptop disk-drive encryption software, and desktop shrink-wrap software applications.
• Maintains desktop computers, laptop computers, and computer printers with current BIOS/firmware.
• Maintains desktop operating systems with current security patches.
• Maintains disk images with current versions of operation system and shrink-wrap applications.
• Ensures desktop software license compliance.
• Maintains current versions of Firm software on end-user systems.
• Contributes to efficiency improvements by process automation.
• Assists with other projects as needed.

Preferred Qualifications

• User Operating Systems, Microsoft® Exchange, and Active Directory certifications preferred.