Design Research Manager
| Company | Visa |
|---|---|
| Location | Toronto, ON, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s, Master’s, MBA, PhD, JD, MD |
| Experience Level | Senior |
Requirements
- Experience leading qualitative research programs with a hypotheses-led/problem statement approach
- Experience managing participant recruitment and associated privacy and data considerations
- Knowledgeable of accessibility guidelines and best practices
- Ability to support design thinking workshops, including leading sessions and engaging with high-profile clients
- Must be results-oriented, and have the ability to work independently, identifying when and where feedback will be valuable and incremental
- Innate desire to share credit and support one’s colleagues, putting the success of the team and the company ahead of personal gain
- Refusal to compromise on commitments, quality and the truth
- Successful track record developing relationships and engaging with colleagues across functions, levels and geographies, including within a virtual environment
- Consistently demonstrates the mastery of basic business writing best practices in presentations and reports
- Build trust in clients through expertise and commitment to quality and objectives
- Ability to creatively weave together a story for the client that demonstrates how the research meets their objectives
- Knowledge of and experience with Visa products a plus
- Experience with tools like Figma, dScout, UserTesting.com
Responsibilities
- Execute all phases of qualitative research (scoping, research strategy, conducting, synthesizing, and reporting)
- Effectively uses frameworks to independently build insights that create new and fresh opportunities/perspectives for the client
- Demonstrate a strong understanding of the strengths and weaknesses of different research methods
- Independently manages research workstreams, communicating project plan to stakeholders and identifying when to bring subject-matter experts in to elevate the work
- Work with team leadership to develop a POV on correct methodologies and how to represent those methodologies with stakeholders
- Create personas, journey maps, user flows and other research artifacts
- Support and help facilitate design thinking workshops with clients and stakeholders
- Act as a change agent, sparking fresh ideas that elevate the research practice and are infused within our culture and products
- Foster collaboration between Design, Research, Design Operations & Product teams, in addition to establishing relationships with other partners throughout Visa
- Mentor other design researchers and lead by example in delivering excellent individual work
- Act as the voice of the user in project teams, ensuring design and product-focused deliverables meet the needs of our customers
Preferred Qualifications
- 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
- Minimum 5 years of work experience, including significant experience in a role with responsibility for design research, product design and design research planning, as well as execution and client management for complex UX research projects
- Service Design experience a plus
- Experience and understanding of Product Management and Innovation in the payments space a plus
- Qualitative expertise a must, quantitative skills a plus
- Experience working with clients for design and innovation projects a plus