Design Program Manager

3–5 years of experience in Design Ops and Program Management working with UX teams in B2B SaaS
Systems thinker who enjoys solving problems to bring order to complexity and create clarity
Detail-oriented and organized, but also pragmatic
Comfortable driving projects with multiple stakeholders, facilitating alignment, and ensuring follow-through on next steps
Cares about user experience and takes pride in helping UX teams work more effectively
Sense of urgency and a commitment to delivering high-quality work in a fast-paced environment

Run quarterly planning for the UX team and maintain a tracker of key design, research, and doc work deliverables and milestones
Track project status across design, research, and writing to ensure visibility and accountability
Flag capacity issues or blockers to UX leadership early
Maintain and evolve UX team processes, templates, and documentation in a central location
Support workflows across the team — including intake, recruiting, and tool management
Keep UXR Confluence pages and research insights organized and easy to access
Coordinate onboarding resources, team surveys, and engagement activities
Help run design reviews and ensure peer reviews and bug bashes happen before launches
Maintain and promote consistent use of review templates
Coordinate quarterly Product Experience Reviews and track follow-ups
Surface process gaps or challenges to improve review quality
Help move important cross-functional projects forward by setting up a program structure to plan who does what when, how and facilitating discussions with multiple stakeholders and keeping the teams aligned
Lead coordination for one-off initiatives or high-impact efforts across design, research, and writing

No preferred qualifications provided.