Deputy Program Manager

Deputy Program Manager

Requirements

• 15+ years of related experience
• Supervisory experience in support of IT networks and communications
• Must possess and maintain a TS/SCI clearance
• Bachelor’s Degree
• Professional certification (PMP)
• CISSP or other technical certification such as Microsoft, Cisco, Juniper, or VMware
• Experience in financial analysis of large projects
• Experience managing and leading cross functional teams
• Demonstrable administrative and organizational skills
• Demonstrated ability to manage multiple projects and tasks simultaneously
• Demonstrated ability to work in fast-paced environment

Responsibilities

• Main interaction and point of contact with government Operations Lead and government Deputy Capability Lead
• Ensures customers’ requirements and drivers are understood, and represents them during project and services prioritizations
• Ensures customer satisfaction is high and a constructive relationship between the organization and the area command is established and maintained
• Responsible for ensuring the customer priorities for new or changed products and services, in alignment with desired business outcomes, are effectively established and articulated
• Fields customer complaints and escalations are handled well through a sympathetic (yet formal) process
• Ensures value creation for the customer and that the work is in line with the organization’s strategy and priorities
• Provides technical, administrative, and operational oversight
• Participates in the development of technical project plans, proposals, reports, and task order administrative reporting
• Conducts planning and provides recommendations on task workload and improved technologies to ensure the capability stays relevant
• Interacts with vendors, other agencies, and other client staff on behalf of the client
• Coordinates development of deliverables and products
• Ensures quality assurance of project deliverables, ensuring all teams are meeting technical SLAs
• Maintains current knowledge of relevant technology as assigned to include serving as the SME for ServiceNow to drive accuracy in information and efficiency in execution
• Participates in special projects as required.

Preferred Qualifications

• Experience with Microsoft Project and SharePoint