Deposit/Loan Operations Analyst II
| Company | Fidelity National Information Services |
|---|---|
| Location | Milwaukee, WI, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- A high school diploma or GED required.
- Strong PC skills with basic knowledge of Microsoft Office applications
- Excellent data entry, verbal and written communication, and customer service skills that build high levels of customer satisfaction for internal and external clients.
- Ability to work independently on problem tickets within the client problem ticket solution.
- Ability to maintain confidentiality and carry out assignments that are sensitive in nature.
Responsibilities
- Providing administrative processes support for routine ‘back office’ tasks such as client support processing, researching customer loan-related questions/problems, and performing miscellaneous customer and account maintenance as defined by client-specific procedures.
- Performing tasks to ensure compliance with workgroup and client-specific procedures to further guarantee adherence to service level agreements.
- Performing customer and account maintenance per reports, client workflow solution, postal mail, or by direct instruction from immediate supervisor.
- Directing all work requests from sources outside the department to immediate supervisor for consideration and approval.
- Researching and resolving internal and external customer-submitted and client-submitted account questions or problems outside normal daily procedures.
- Assisting in tracking, compiling, and completing reports as assigned.
Preferred Qualifications
- Basic knowledge of ticketing platforms
- Knowledge of banking principles, operations, and processes