Deposit/Loan Operations Analyst I

Deposit/Loan Operations Analyst I

Requirements

• Experienced in loan & deposits
• Demonstrates a high level of proficiency with FIS and third-party applications based on either loan operations or deposit operations responsibilities (IBS, Profile, ALS, Horizon, Starview, Origenate, FLO, CLO, FIS Lockbox, FOS, Vision Content, FCM, SRM, SM, SharePoint, nGage, and third-party applications, e.g. Oscar, CoreLogic, Overby, Seawell, SalesForce, DealerTrack, CSC)

Responsibilities

• Reviews, analyzes, and interprets correspondence related to account maintenance.
• Ensures loan applications comply with governmental regulations and requirements by reviewing complex legal documents and regulatory requirements.
• Performs quality control on new and existing loans using internal reports and loan documentation to verify data input is correct and documents accurate and in regulatory compliance.
• Communicates professionally with clients and third parties through multiple channels (phone, email, workflow tools).
• Researches and resolves internal and externally submitted account questions and problems.
• Performs high risk task processing including maintenance on accounts having regulatory or monetary implications, e.g., payment/research corrections, credit bureau dispute research, Reg Z disputes, loan payoff processing, fee processing, loan modifications.
• Meets production standards for account servicing tasks: Completes account maintenance, Processes loan payoff requests, Processes paid loans, Follows up on insurance information, and processes insurance on accounts, Processes payments and payment exceptions, Performs escrow analyses, Prepares and executes annual escrow analyses, Monitors daily reports and follows-up as required, Performs quality review of mortgage and consumer loans, Reconciles general ledger accounts, Researches credit bureau disputes, May make decisions on appropriate actions, Performs various deposits processing tasks (Deposit Operations Analyst): Processes account closure requests, Disburses funds to appropriate endpoint, Places requested holds and stops, Processes card-related requests (adjusting card limits, requesting new cards), Handles client’s correspondence (incoming, returned mail), Generates correspondence for customers to service accounts, Processes returned items, researches encoding errors, conducts large-dollar signature verifications, reviews EARNS notifications, May handle retirement processing and disputes.
• Maintains current internal procedure manuals and writes drafts for changes.

Preferred Qualifications

• Preferable experience in IBS, Profile, ALS, Horizon, Starview, Origenate, FLO, CLO, FIS Lockbox, FOS, Vision Content, FCM, SRM, SM, SharePoint, nGage, and third-party applications, e.g. Oscar, CoreLogic, Overby, Seawell, SalesForce, DealerTrack, CSC.