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Deployed engineer

Deployed engineer

CompanyGraphite
LocationNew York, NY, USA
Salary$140000 – $200000
TypeFull-Time
Degrees
Experience LevelMid Level, Senior

Requirements

  • Demonstrated track record of supporting customers of developer tools, with 3-6 years of experience in similar roles
  • Demonstrated track record of strong engineering and coding skills
  • An engineer with previous technical troubleshooting and/or programming experience
  • Excellent written, verbal, and visual communication skills
  • Organized, quantitative, and iterative – constantly tracks, measures, and improves upon their own processes
  • Scrappy and autonomous – solves problems independently and efficiently
  • Ownership mentality – demonstrated willingness to go above and beyond & roll up your sleeves to achieve desired outcomes

Responsibilities

  • Be an early member of our go-to-market team and have an outsized impact on the Graphite’s future scale and growth
  • Spearhead the development and implementation of our customer success and deployed engineer function, including building our team from the ground up and perfecting our communications to customers and product demos
  • Provide exceptional support to our customers via multiple channels, addressing inquiries and resolving issues in a timely and professional manner, and build strong relationships over time while educating customers on our platform
  • Learn and iterate on our product demo script and procedure, taking input from existing customers and sales prospects
  • Capture and record the most common technical support questions on Graphite, and create tools or systems to categorize the and translate common questions into improved docs or educational materials
  • Create scalable processes that others can follow, build strong cross-functional relationships & help to define a strong support team culture

Preferred Qualifications

    No preferred qualifications provided.