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Deployed engineer
| Company | Graphite |
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| Location | New York, NY, USA |
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| Salary | $140000 – $200000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level, Senior |
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Requirements
- Demonstrated track record of supporting customers of developer tools, with 3-6 years of experience in similar roles
- Demonstrated track record of strong engineering and coding skills
- An engineer with previous technical troubleshooting and/or programming experience
- Excellent written, verbal, and visual communication skills
- Organized, quantitative, and iterative – constantly tracks, measures, and improves upon their own processes
- Scrappy and autonomous – solves problems independently and efficiently
- Ownership mentality – demonstrated willingness to go above and beyond & roll up your sleeves to achieve desired outcomes
Responsibilities
- Be an early member of our go-to-market team and have an outsized impact on the Graphite’s future scale and growth
- Spearhead the development and implementation of our customer success and deployed engineer function, including building our team from the ground up and perfecting our communications to customers and product demos
- Provide exceptional support to our customers via multiple channels, addressing inquiries and resolving issues in a timely and professional manner, and build strong relationships over time while educating customers on our platform
- Learn and iterate on our product demo script and procedure, taking input from existing customers and sales prospects
- Capture and record the most common technical support questions on Graphite, and create tools or systems to categorize the and translate common questions into improved docs or educational materials
- Create scalable processes that others can follow, build strong cross-functional relationships & help to define a strong support team culture
Preferred Qualifications
No preferred qualifications provided.
