Dental Patient Registration

Dental Patient Registration

Requirements

• Must have at least two years of direct work experience with communicating and assisting the general public; preferably in a healthcare related work environment
• Ability to communicate in Navajo is preferred
• Dental office or dental assistant experience preferred
• Must be able to work well with others
• Must be able to work flexible hours
• Must have an excellent work history and customer service mindset
• High School Diploma
• Minimum of 2 years dental or medical front desk experience that includes insurance and prior EMR, EHR or EDR experience
• Prior experience in dental is preferred, including dental assisting
• Certificate’s, degree or professional organization affiliation is preferred

Responsibilities

• Serves each and every person with amazing customer service, by answering questions, providing service information, resolving concerns in a positive, helpful manner, by applying soft skills strategies
• Collect, input, update, scan Patient Registration demographics and documents
• Ensure that all patient information is adequately updated at each encounter
• Cordially answer incoming UNHS phone calls; taking care to assure that accurate messages are taken and delivered to the appropriate personnel being careful to screen calls for all medical providers and taking messages for the providers
• Competent in scheduling, rescheduling, and canceling patient appointments. Knowledge of appointment types and events, understand the scheduling system
• Knowledge of the different types of insurance, how insurance works, insurance verification, eligibility, copayments, deductible and reimbursement
• Collect payments/co-payments at the time of check-in, before services are rendered. Competent in using and understanding the payment process, ie. Opening and closing batches, post payments, reconcile batch and ledger at end of each shift
• Learn and understand dental terminology well enough to be able to communicate necessary information to assist patients with their appointments
• Help maintain a peaceful and orderly waiting room environment, including helping to deal with any frustrated patients
• Help to maintain a smooth flow of patients from the waiting room to dental operatory and elsewhere
• Help to maintain a working relationship between the front office and clinical staff
• Ensure the standards of dress in order to present a professional appearance
• Follow all personnel policies and procedures of Utah Navajo Health System, Inc.
• Maintain patient and business confidentiality as per UNHS’s policies and procedures, as well as in compliance with H1PAA and other applicable law
• Any other tasks, projects, or duties that are requested by the Employee’s supervisor or other UNHS management or administration that is at all reasonably related to UNHS and/or the Employee’s employment with UNHS.

Preferred Qualifications

• Ability to communicate in Navajo is preferred
• Dental office or dental assistant experience preferred
• Certificate’s, degree or professional organization affiliation is preferred