Dental CAD CAM Registration Specialist

High School diploma required; Associates or Bachelor’s degree preferred
Working knowledge of CAD design systems (for example: 3 Shape, DTX), preferred
Understanding of the dental restorative process preferred
Understanding of digital dentistry required
Must be able to work with some autonomy, under a moderate degree of supervision
Must be available to work on site
English proficiency (reading, writing, spoken)
Intermediate to advanced Computer skills (MS Office); nimble learning with computer systems
Ability to clearly communicate issues and resolutions required
Must be able to work in a cross-functional environment and collaborate with different functions
Experience with CRM systems, ideally Microsoft Dynamics, a plus
Experience with SAP, a plus
Minimum 3 years of experience working in the dental industry in an administrative or technical role, or equivalent transferrable experience

Monitor queue of incoming NobelProcera Services orders submitted via IO scanning portals
Submit all orders that have been received correctly from customer
Perform first-level troubleshooting of orders received with an error and resolution/submission where possible
Escalate problems that cannot be resolved locally to the correct stakeholder within the company to coordinate next steps with the customer
Manage Customer Relationship Management (CRM) queue
Other duties as assigned