Delivery Operations Specialist

2+ years of professional experience in operations or support role.
Detail-oriented and focused on providing great experiences by improving efficiencies.
Self-starter and quick thinker with high attention to detail who thrives in ambiguous and rapidly changing situations.
Excellent interpersonal and organizational skills with the ability to relentlessly prioritize.
Willingness to be hands-on with all delivery operations.
Ability to work evenings and weekends in a retail environment.
Valid driver’s license with no suspensions within the past year.
Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation.

Perform and verify vehicle intake inspection and ensure inbound cars comply with quality standards per Lucid’s defined quality intake assessment.
Liaise with Service team in case of required repair work.
Prepare vehicle and delivery area for the customer delivery experience.
Print, prepare, audit, and upload required paperwork to complete delivery and register vehicle.
Support Sales Specialist and/or lead the delivery ceremony.
Supporting delivery orientations as required.
Assist with daily operations as needed.
Monitor and manage the locations physical vehicle inventory by partnering with internal allocations team to inform of needs and gaps.
Ensure inventory is well-maintained and appealing.
Coordinate with internal teams for inventory vehicle requests as needed.
Track status of built-to-order / inbound inventory vehicles and work with logistics and transportation teams in case of delays.
Update Sales team on status of vehicle readiness.
Requesting and tracking final mile vehicle requests for customer transport or relocations.

Proficiency with Salesforce or other CRM.
Prior experience in the automotive sector.
A Bachelor’s degree is preferred, or equivalent experience in business, marketing or related discipline.
Bilingual – French/English.