Delivery Operations Specialist
| Company | Cyberark |
|---|---|
| Location | Newton, MA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Description
Job Description
CyberArk is seeking a detail-oriented Delivery Operations Specialist to join a growing Quote-to-Cash department. This is a fantastic opportunity for a highly motivated, analytical individual to join a great company and have an impact on the future infrastructure being set up for continued growth. This is a hybrid role focused on delivering product licenses and software, while ensuring optimal efficiency, revenue, and margin performance post-sales.
Job functions:
- Manage delivery of customer software – license generation, asset creation while working with multiple departments across the business while managing customer data.
- Improve efficiency within CyberArk global delivery operations by implementing and maintaining consistent and scalable processes and building and maintaining customer products data base.
- Support internal teams with operations-related questions and inquiries.
- Process documentation and maintain knowledge base of operations processes.
- Manage high volume peak periods (end of quarter and fiscal year).
- Work closely with multiple departments across the business to ensure quality processes.
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Qualifications
- Experience in managing multiple processes in a high-volume environment.
- Experience in managing post-sale processes.
- Prior experience of 1-2 years in a SaaS company
- Self-learner with the ability to prioritize tasks, with a strong emphasis on working as part of a team
- Working knowledge of Salesforce
- Strong communication and interpersonal skills with the ability to connect with diverse audience
- Experience with Microsoft Office
Benefits
Not Specified