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Dedicated Support Engineer II
| Company | Comcast |
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| Location | Centennial, CO, USA |
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| Salary | $74339.76 – $111509.64 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- At least 2 years’ experience in technical support or a technical role.
- Strong communication, troubleshooting, and problem-solving skills.
- Understanding of web services (HTTP, Web API, Web protocols).
- Working experience in Python.
- Understanding of Git.
- Familiarity with Agile software development methodologies.
- Familiarity with Linux CLI.
Responsibilities
- Resolve tickets using product knowledge, respond quickly to critical issues, share client feedback to improve services, and create and improve documentation based on ticket insights.
- Troubleshoot and repair issues, lead technical outage bridges, analyze complex system problems, and perform maintenance activities with minimal supervision.
- Track operational workflows, analyze data and metrics, identify problem areas, and provide actionable insights to enhance performance.
- Support projects as a technical resource, ensure successful implementation, develop utility and monitoring scripts using Python, JavaScript, and AWS, and contribute to design considerations for new products or changes to existing ones.
- Assist in application configuration, perform routine maintenance tests to minimize impact, and analyze problems in design, configuration, data flow, and data state within complex systems.
- Maintain consistent attendance, provide regular training and guidance to less experienced team members, participate in on-call duties with flexibility for nights and weekends, and engage appropriate resources to drive issues to closure.
- Enrich your professional development through organizational, team, and self-driven projects, with dedicated time to work towards your goals and opportunities to contribute to meaningful initiatives.
Preferred Qualifications
- Familiarity/Experience with configuring and deploying software components on Amazon Web Services (AWS); this should include S3 Buckets, Lambda Functions and Dynamo DB.
- Familiarity/Experience with Operating System Level virtualization such as Kubernetes and Docker.
- Experience with JavaScript and Java.
