Dedicated Client Service Partner
| Company | Cigna Group |
|---|---|
| Location | Miami, FL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Associate’s |
| Experience Level | Mid Level |
Requirements
- Professional Insurance Industry experience is required
- High School Diploma or GED required
- 3+ years proficient knowledge in health care, managed care business and knowledge of administrative operations highly preferred
- Ability to manage through systems and influence direct and matrix partners to deliver
- Exceptional relationship-building skills
- Strong presentation skills
- Demonstrated planning/organizational skills; ability to plan for both the long and short term; ability to work on many issues at once and to prioritize work
- Demonstrated ability to develop strong working relationships with matrix partners in the organization; ability to leverage matrix resources to drive deliverables
Responsibilities
- Responsible for responding to customer inquiries, solving problems, and ensuring client satisfaction with products and service.
- Coordinates with Client Service Executive(CSE) and/or Client Manager to ensure needs are met and potential problems are averted.
- Conducts on-site presentations for new hire, active and retiree open enrollment, benefits fair to existing and prospective customers to educate and inform of plan offerings.
- Engage and provide employee communication/health/wellness strategies to customers regarding their purchased product and services.
- Handle, refer, or delegate complex question, issues, and problems to appropriate Cigna resources.
- Refer client service issues, administrative functions, eligibility/claim issues, billing questions and installation matters to appropriate service organization representatives.
- Partner with Client Manager and Client Service Executive to proactively educate and provide recommendations to customers regarding procedural, legislative and other changes affecting them.
- Maintain knowledge and expertise in all products, programs, services and enrollment activity. Effectively articulates and demonstrates CIGNA’s capabilities and tools in the marketplace.
Preferred Qualifications
- Previous account management and/or onsite service rep experience highly preferred
- Bilingual in Spanish, Asian or Creole (verbal and written) not required but would be a plus