Dedicated Account Specialist-Employee Benefits
| Company | Standard Insurance |
|---|---|
| Location | Florida, USA, Georgia, USA, Mississippi, USA, Tennessee, USA, Arkansas, USA, Kentucky, USA, Missouri, USA, Louisiana, USA, Alabama, USA |
| Salary | $64250 – $94000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level |
Requirements
- Time Management – Ability to plan and organize your own work to meet changing priorities and diverse customer needs. Analyze, interpret, and apply benefit contract provisions to varied, complex situations. Make sound, independent judgments.
- Strong verbal and written communication skills.
- Customer service skill set, discretion, and ability to handle the sensitive and delicate personal situations of the employees that involve leave and disability.
- Experience: 2 – 4 years of relevant, progressive work experience in the group insurance administration, with an emphasis in group benefits, focusing on disability insurance.
- Education: Bachelor’s degree Required.
Responsibilities
- Develop and manage effective primary relationships with key policyholders and producers through frequent responsive communication, professional negotiation, problem resolution and exceeding customer expectations.
- Work with clients employees to understand their concerns and needs and act as liaison between home office departments and the customers to initiate plan improvements and resolve administrative inconsistencies.
- Serves as the liaison between the policyholder and The Standard.
- Works closely with the employer to respond to claim and coverage inquiries, including verifying appropriate premium administration, addressing customer service issues, claims issues, contract issues and other group life, disability, and absence related inquiries.
- Provides reports to the policyholder’s benefit and business locations on approved claims, outstanding information requested, and Evidence of Insurability status as needed.
- Develop effective relationships with Human Resources, Benefits and Payroll staff throughout the policyholders’ various locations.
- Request and review inforce proposal requests, providing all appropriate information to Regional or National Accounts, and present or assist in the presentation of the proposal to the broker and/or policyholder.
- Be actively involved with the sales rep and National Accounts Consultant in the acquisition, submission and implementation of new cases.
- Lead and coordinate the submission, set up and installation of assigned new groups with the policyholder, producer and home office. Provide similar support to new administrators at assigned inforce accounts.
- Facilitate the enrollment process, which will involve preparation of enrollment materials, conducting enrollment meetings or being present at benefit fairs.
Preferred Qualifications
- FMLI or CEBS professional certification preferred