Dealer Service Manager

Previous leadership experience
Strong organizational skills
Excellent communication skills
Ability to cultivate strong and productive interpersonal relationships both internally with staff and externally with clients
Minimum 3-5 years insurance brokerage experience
Level 2 insurance license, industry designation (CAIB, CIP, FCIP, CRM) preferred
Working knowledge of the various BC auto insurance product offerings
Proficiency with ICBC’s PolicyCenter, Autolink and EPIC

Help develop and lead the execution of an annual business plan to maintain and grow a book of business through: New business generation, Business retention, Cross-selling, Lead generation
Inspire and coach your team to deliver a memorable client experience and uphold service standards
Manage operational aspects of the team including scheduling, dispatching, corporate branding, collections and accounts receivables, office aesthetics & cleanliness, etc.
Ensure compliance with ICBC rules and regulations through regular check-ins and inspection including batching, inventory management, forms completion and training completion
Support office team with respect to batching, inventory management, dealer billing AR’s
Ensure high employee engagement through recruiting, talent management, development, and career planning
Provide clear, concise, and consistent communication to the team (branch specific, corporate communications, etc.)
Ensure monthly team meetings, regular huddles and monthly staff one on ones are scheduled and executed
Ensure strong dealer relationships and issues are treated with a high sense of urgency so they can be resolved quickly and amicably
Participate in both the business and industry communities to build a network of contacts that improve the presence and reputation of the branch and organization
Other duties and responsibilities as assigned, including occasional servicing of clients at dealerships and in office

Level 2 insurance license, industry designation (CAIB, CIP, FCIP, CRM) preferred