Dealer Performance Manager

Dealer Performance Manager

Requirements

• Demonstrated success in relationship management in the automotive industry
• Experience in digital media advertising
• Tech-savvy with the ability to understand, interpret and present data with a consultative approach
• The ability to grasp new concepts quickly with an open mind for change and a willingness to solve problems
• Excellent communication and presentation skills, with the ability to listen for understanding and influence outcomes
• Proven track record of excellent client service
• Ability to travel domestically by car, using personal vehicle, for daily travel and by airplane or car for overnight trips over 50% of the time
• Experience with Salesforce or other Customer Relationship Management tool utilization
• Expertise in interfacing with client contacts at various levels
• Demonstrated ability to effectively present information including complex technical content and respond to client requirements/requests
• Ability to understand client standards and requirements pertaining to offered products, features, and capabilities
• Ability to communicate client requirements and methodologies to the internal organization to ensure alignment
• Ability to represent the company within an assigned book of business
• Ability to utilize state-of-the-art office software and learn new software
• High integrity, self-starter, strong work ethic, with a high level of energy

Responsibilities

• Manage, maintain, and retain dealer accounts within an assigned book of business, ensuring a consistent cadence of in-person engagement with dealers
• Advocate for dealer success to reduce churn and problem-solve issues
• Onboard, train, and support dealer accounts using standard practices developed to provide efficient support for a book of business
• Ensure dealers have the resources available to enable their success on the TrueCar platform using all available self-service collateral, training materials, and performance reporting
• Work collaboratively with Account Executives, Dealer Operations, and Dealer Training teams to support the needs of an assigned book of business by troubleshooting, reporting, documenting, and taking initiative in problem-solving issues
• Establish and maintain strong relationships with dealer senior leaders and decision-makers
• Monitor and resolve dealer escalations with all involved functional areas, including Dealer Performance and Sales Operations teams, to assure approval and success. Support and lead resolution of challenges where required
• Serve as liaison between the Dealer and Dealer Operation teams with respect to product implementation and continuous product management
• In partnership with the Dealer training team, learn about new or upcoming products and features, ensuring a high level of personal proficiency in knowledge and functionality of products. Serve as subject matter expert in TC products
• Support a team environment with strong morale, and positive energy, anchored on sales goals
• Report and record all sales activity notes within Salesforce and communicate properly with applicable team members
• Serve as a Change Agent, leading change and acting as a catalyst for continuous improvement
• Support in the management of account receivables for assigned accounts
• Demonstrate a high level of attentiveness towards dealers and actively contribute to a culture that encourages high-quality service with a sense of urgency
• Develop trusting relationships and open communication, accepting feedback (up and down)

Preferred Qualifications

No preferred qualifications provided.