DC Automation Lead

Experience in warehouse or distribution environment.
3-5 years in an automation-related field.
Strong communication, problem-solving, and organizational skills.
Ability to work independently and manage ambiguity effectively.
Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint); Tableau experience is a plus.
Basic understanding of IT functions related to automation systems.
Flexibility to work weekends, nights, holidays, and overtime as dictated by business needs.

Monitor and support automated systems, ensuring smooth operations and minimal disruptions.
Act as the primary contact for troubleshooting automation-related issues and escalate as needed.
Collaborate with Operations, Maintenance, and IT teams to ensure efficient system functionality.
Regularly report robot status and automation performance to relevant stakeholders.
Document issues, standard operating procedures (SOPs), operational guides, and performance metrics.
Open, track, update, and resolve tickets and service requests related to automation systems.
Identify gaps in existing training and documentation and contribute to developing new resources.
Train operations, training, and maintenance teams on automation best practices across all shifts.
Serve as the ‘go-to’ expert for automation operations, providing support and guidance to teams.
Lead pilots for new operational practices, ensuring smooth integration of automation enhancements.
Work closely with robotics vendors to maintain automation system efficiency.
Collaborate with Operations and Robotics teams to develop and refine operational best practices.
Support process improvements to maximize automation efficiency and minimize downtime.