Data Science Director - Care

Data Science Director – Care

Bachelor’s degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience
10+ years of work experience in data science or decision science (or 8+ years experience with a Ph.D.)
Advanced experience with data querying languages (e.g. SQL), scripting languages (e.g. Python), and statistical/mathematical software (e.g. R)
Degree in a mathematics, statistics, engineering, or other analytical/quantitative field
Experience leading the building of statistical/computational tools in support of marketing functions

Communicate complex technical concepts to non-technical stakeholders, including executives, product managers, and engineers
Lead a team of over 60 data scientists, including 2 Directors, and provide mentorship, guidance, and coaching to help them achieve their goals
Develop and execute a comprehensive data science strategy that aligns with the org’s overall goals and objectives
Drive customer satisfaction by identifying opportunities, designing experiments, and enabling development of AI and automation solutions
Improve customer satisfaction by analyzing key drivers (e.g.: issue resolution), identifying pain points, and developing solutions that address those issues
Optimize operational efficiency by analyzing processes, identifying bottlenecks, and developing solutions that streamline operations
Work closely with cross-functional teams, including product management, engineering, and operations, to ensure alignment and effective execution. Collaboration with partner organizations, such as Monetization, Facebook, Instagram, AI Automation and Solutions.

Experience in the technology industry, particularly in the areas of customer support or care