Data Operations Lead – Acquisition & Delivery

Data Operations Lead – Acquisition & Delivery

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent experience)
• 5+ years of experience in data operations, data engineering, or a related field with a focus on data ingestion and delivery
• Strong domain knowledge of healthcare data types (e.g., claims data, EHR data, HL7, FHIR)
• Proficient in SQL for data profiling, ad-hoc queries, and validation of ingestion/delivery workflows
• Demonstrated experience with data mapping, normalization, or ETL processes
• Familiarity with SFTP (Secure File Transfer Protocol) or similar file transfer infrastructures, including user account management and security best practices

Responsibilities

• Oversee the intake of data from diverse external sources, aligning incoming data with internal data models
• Validate, map, and normalize datasets to ensure consistency, quality, and compliance with internal standards
• Collaborate with internal stakeholders to refine data requirements, troubleshoot ingestion issues, and maintain documentation
• Manage the distribution of curated data extracts to external partners or systems
• Monitor data delivery workflows, resolve operational incidents, and ensure service level agreements (SLAs) are met
• Coordinate with business users and stakeholders to address data delivery schedules, formats, and quality concerns
• Serve as the primary owner of the SFTP environment, creating new user accounts, provisioning containers, and managing file access
• Maintain security best practices and regulatory compliance across all file transfer activities
• Proactively monitor performance, resolve technical issues, and update documentation as needed
• Act as the central liaison for internal users requiring data acquisition or delivery solutions
• Manage relationships and communication with external vendors, ensuring service levels and contractual obligations are met
• Escalate and resolve critical operational or data-related issues with appropriate urgency and clarity
• Directly supervise a small team of contractors, providing guidance, performance feedback, and coaching (player/coach model)
• Collaborate with internal teams (e.g., Engineering, Analytics, Product) to ensure smooth hand-offs, accurate data flows, and timely issue resolution
• Foster a culture of operational excellence and continuous improvement within the team

Preferred Qualifications

• Previous experience managing contractors or small teams in a “player/coach” capacity preferred