Data Management Analyst
| Company | YPrime |
|---|---|
| Location | Malvern, PA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- Proficient in MS Office applications
- Database querying experience
- Thrives in a fast paced environment
Responsibilities
- Resolve user-reported DCF issues and communicate resolution back to the system user within agreed SLAs
- Escalate system DCF issues to the project team when necessary for resolution
- Efficiently and accurately manage simple and medium complexity data corrections with the system database and/or front-end user interface
- Provide input on current support processes and suggest improvements
- Operate in compliance with all YPrime SOPs and WIs
- Manage the verification of simple and medium complexity proposed database corrections
- Maintain a fastidious attention to detail while being aware of any downstream implications of data changes, consulting others where necessary
- Work collaboratively with Application Services and Project Teams to ensure a full understanding of the details of each system they will be supporting
- Work collaboratively with Customer Care Analysts to assist in delivering resolutions to the customer end user
- Recognize areas of improvement and make educated suggestions for process improvement
- Use troubleshooting resources available to investigate tickets; ultimately, using that knowledge and adapting it appropriately per ticket
- Identify trends and share insights with the Data Management team to strategize and mitigate risk
- Be on call as needed
Preferred Qualifications
- Bachelors degree in related field
- Experience in biotech/pharmaceutical or the CRO industry preferred
- Prior technical support experience preferred, especially in healthcare, life sciences or related field
- Experience with SaaS delivery a plus