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Data Center System Administrator
| Company | Leidos |
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| Location | Charlottesville, VA, USA |
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| Salary | $72150 – $130425 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level |
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Requirements
- Experience with interacting with customers to handle service inquiries and problems.
- Experience working in a data center.
- Knowledge of data center standards and best practices.
- Knowledge of power infrastructure layout from generation to rack level, redundancy levels and techniques, rack standards, properties and selection criteria, and power rail/strip options, cold aisle/hot aisle containment, and standards for fire suppression, security and safety.
- Experience with Tier 2 system administration.
- Experience troubleshooting issues in a growing environment.
- Time management skills.
- Strong oral and written communications skills.
- Track record of working effectively within a team, and collaborating with peers toward improved processes and results.
- Experience with IT Service Management (ITSM) products such as ServiceNow or Remedy.
- Experience mentoring others.
Responsibilities
- Be able to work with and employ rack level redundancy techniques, rack standards, properties and selection criteria, and power rail/strip options, cold aisle/hot aisle containment, and standards for fire suppression, security and safety.
- Provide support implementation, troubleshooting and maintenance of servers. Rapidly distinguish isolated user problems.
- Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
- Develop solutions to complex technical issues.
- Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment and process improvement initiatives.
- Support customer requirements in a 24/7/365 mission environment and be able to respond to after-hours emergency calls (power/cooling disruption).
- Update operations and maintenance documentation for 24/7/365 personnel.
- Mentor junior team members.
- Provide support to other Infrastructure Operations teams based on skills/experience in System Administration.
Preferred Qualifications
No preferred qualifications provided.
