Data + AI Practice – AI Community Lead

Data + AI Practice – AI Community Lead

Requirements

• Proven, hands-on experience in designing and implementing solutions using Salesforce Agentforce.
• Salesforce AI Specialist certification and Agentblazer Innovator status is required.
• Deep technical understanding of Agentforce capabilities, architecture, and implementation patterns.
• Experience with AI-related data integration technologies and concepts, including RAG, vector databases, search indexes, and knowledge bases, specifically how they apply to grounding Agentforce solutions with enterprise data.
• Experience creating and delivering technical enablement content and training for technical audiences.
• Ability to foster and engage with technical communities (online and in-person).
• Strong understanding of AI/LLM concepts and their application within the Salesforce ecosystem.
• Experience working in a customer-facing role within professional services or consulting.
• Excellent written and verbal communication skills, with the ability to clearly articulate complex technical concepts.
• Proven ability to work independently and manage time effectively across multiple priorities (customer projects and enablement initiatives).
• Proactive, self-sufficient, and professional attitude.
• Knowledge of Salesforce products and well-versed in Salesforce technology (Sales Cloud, Service Cloud, Data Cloud experience is beneficial).
• Experience designing and facilitating workshops.
• Ability to excel on multiple client engagements (typically 1-2) at once, while still being engaged in the Agentblazer community that you lead.

Responsibilities

• Develop and execute a strategy to build, grow, and foster a vibrant community of Agentforce practitioners within Professional Services.
• Spend approximately 50% of time as a billable individual contributor on strategic Professional Services customer engagements, leveraging deep Agentforce expertise to design and implement solutions.
• Create and maintain an evolving library of enablement content, including documentation, guides, templates, and reusable assets related to Agentforce solution design, implementation patterns, and recommended approaches.
• Design and deliver live enablement sessions, webinars, lunch ‘n learn events, and Ask Me Anything (AMA) sessions to scale Agentforce knowledge across the organization.
• Develop and run initiatives to support CSG employees in achieving Agentforce certifications (e.g., Salesforce AI Specialist and Agentblazer Innovator/Legend).
• Actively engage with the internal community through channels like Slack, answering technical questions, providing guidance, and facilitating peer-to-peer knowledge sharing.
• Maintain and curate a central repository for Agentforce knowledge, resources, and successful project patterns.
• Determine and track program measurement strategies to understand the reach and impact of community enablement initiatives within the Delivery organization.
• Gather and synthesize feedback from the community and project experiences to provide insights back to Product and Engineering teams.

Preferred Qualifications

• PASSION: Passionate about Customer Success.
• BEGINNER’S MIND: Always learning; approaches each interaction with open mind; great listener and hands-on.
• LEADERSHIP: Self-aware and strategic thinker; proficient at building strong relationships.
• COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence.
• STORYTELLER: Confidently and effectively facilitates and presents; ably defends point-of-view; keeps audiences engaged and delivers a clear and memorable message.
• TEAM PLAYER: Proficient at collaboration and working with members of a team.
• URGENCY: Ability to move fast and drive business value and results.
• TRUST: Trusts the company’s core values; shows integrity, transparency, and reliability.
• ADAPTABLE: Excels in high levels of uncertainty and change.
• COMMUNITY CHAMPION: Leads internal initiatives; actively contributes to the Community’s knowledge and resource base.