Dairy Monitoring Customer Success Specialist
| Company | Inventing for Life |
|---|---|
| Location | West Chester, PA, USA, Harrisburg, PA, USA, North Wales, PA, USA, Philadelphia, PA, USA, Doylestown, PA, USA, Pittsburgh, PA, USA, Ambler, PA, USA, Hermitage, PA, USA, Langhorne, PA, USA, Danville, PA, USA, Dunmore, PA, USA, Wilkes-Barre, PA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level |
Requirements
- Bachelor’s degree in animal science, dairy science, or related discipline preferred.
- Herd Management software experience (DairyComp, Bovisync, PC Dart, etc.).
- Background as a dairy herdsperson, reproduction specialist or nutritionist.
- Must possess a valid U.S. motor vehicle driver’s license without restriction.
- A minimum of three years working in dairy management, reproduction, dairy software, or as a nutritionist/consultant.
- Excellent written, verbal and MS office skills.
- Should avoid any conflict-of-interest situations as it might apply to outside dealings with suppliers, vendors, customers, or prospects.
- Willingness to abide by all company policy and approval processes when traveling or purchasing company assets.
- Possess strong organization/coordination skills to manage time and interaction with customers, dealers, distributors and internal people.
Responsibilities
- Deliver and develop training for end customers, distributors, and distributor representatives.
- Train end users to successfully enter, interpret and analyze the sensor technology information, including reproduction, health, and milk data.
- Customize user portal and user reports to improve the user experience with software.
- Integrate third party management software with Sensehub Dairy software.
- Recommend changes to customers current process allowing for full implementation of sensor technology.
- Audit herds to determine the financial impact, management, and personal benefits to producers who purchase the Sensehub Dairy system.
- Consult with owners, managers and users as required to improve customer experience.
- Ensure all questions are expediently addressed, resolved, and documented in CRM.
- Recommend additions to quick guides and customer communication for improvements.
- Lead effort to educate dairy management teams, nutritionists, consultants, and veterinarians.
- Conduct on site meetings with our company’s Animal Health livestock monitoring accounts to ensure success with the deployment of systems.
- Assist with gathering of testimonials, case studies and video clips.
- Actively raise issues and recommend improvements to support services.
- Use project management skills and organization to successfully manage multiple projects at once.
- Support the sales process where consultation is needed to help sales prospect feel comfortable with software and reports.
- Interface with global marketing and local marketing teams to recommend improvements for our company’s Animal Health livestock monitoring sensor technology.
- Work with partners to organize User groups and farm demonstration.
Preferred Qualifications
- Bilingual English and Spanish preferred.