Cybersecurity Analyst I

Has a strong drive to provide excellent customer service and experience, with an awareness of task prioritization, stakeholder needs, and SLAs.
Is resourceful and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
Experience with RBAC/ABAC (AD, Entra ID, Conditional Access)
Administrative experience with SIEMs (Searching, Reporting, Alerting)
Familiarity with other Security Tooling such as DLP, EDR, Vulnerability management, SASE.
Basic knowledge of Cloud computing and tooling (AWS, GCP, Azure, CSPM/CNAP, etc.)
Writing and editing skills to aid in writing and updating procedural documents and documenting tickets
Basic knowledge of SOC 2 reports, FEDRamp, ITGC

Own the Ticket Queue & Customer Partnership
Triage incoming security requests and collaborate with internal teams to understand their needs and deliver clear, actionable guidance.
Coordinate handoffs and escalations with IT teams.
Communicate effectively to keep customers informed from start to finish.
Investigate & Elevate Alerts
Dive into SIEM, DLP, EDR, and other cybersecurity tooling to validate alerts, and uncover security issues and misconfigurations.
Tune detection rules, streamline workflows, and contribute innovative initiatives that make our defenses smarter, faster, and more reliable.
Monitor threat intelligence feeds to identify potential vulnerabilities and propose practical ideas and solutions to protect our users and assets.
Document & Celebrate Wins
Craft runbooks, ticket notes, and post-mortems that turn everyday investigations into learning opportunities for the whole team.
Contribute to user facing knowledge bases