Customs Brokerage Agent

Customs Brokerage Agent

Requirements

• Bachelor’s degree from a four-year college or university or equivalent experience.
• A minimum of 3 years of Customs Brokerage/Compliance experience
• Computer skills (Microsoft Word, Excel, Power Point)
• Ability to type: 45wpm
• Ability to work under pressure
• Ability to adapt to changes
• High level of attention to detail
• Strong organizational skills
• Strong communication skills
• Process oriented

Responsibilities

• Ensure accurate and timely LOG to DLV process flow
• Meet compliance at all times to regulations
• Understand department process flow, constantly looking for areas of improved efficiency
• Oversight and execution on all customer standard operating procedures via the DLSOP
• Work with the team on meeting KPI standards, as per department goals and metrics
• Daily review of workflow and reports to support the team in meeting metrics
• Audit files and support the team in ensuring that the team is meeting operating process standards and compliance regulations
• Build and maintain strong relationships with customers and governmental Customs organizations
• Monitor training and timely completion of items on team’s learning plan and PDP
• Push information to the department daily that enhances productivity, metrics, and overall purpose/ vision
• Participate in the transition of new business/ updates to existing business
• Assist in retention calls and complete reviews of customer data in preparation for QMRs
• Identify with manager / supervisor, develop, and mentor your No. 2
• Allocate workloads within team to ensure smooth operations during peak activity or staff absence
• Be a guide for the team – mentor agents
• Follow-up new hires training as per the company requirement standards
• Periodically communicate department goals and expectations with team to ensure buy-in and accountability
• Promote productivity tools
• Be open to implementing new system changes and enhancements with your team
• Be involved and suggest system/process improvements
• Set the tone of this environment within your team
• Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary

Preferred Qualifications

• Meet company standards of 52 hours training per year, including as needed management/leadership training