Customer Technical Support Specialist – Nen
| Company | Bowhead |
|---|---|
| Location | Dahlgren, VA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior, Mid Level |
Requirements
- Requires a minimum of two (2) years of experience.
- High School Diploma or Bachelors degree required
- Must demonstrate strong troubleshooting skills along with strong analytical and problem solving skills.
- Must demonstrate the ability to multi-task and work with others to resolve IT related issues.
- Requires an understanding of current Microsoft supported Windows operating systems.
- Must be DoD 8570 IAT level II compliant (e.g., Security+) at time of hire.
Responsibilities
- Apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
- Assist users with data migrations whenever the user’s system is Tech Refreshed.
- Monitor the organizational mailbox to ensure that all users receive timely support in response to their requests for assistance.
- Provide public folder management support (e.g., permission and administrator roles).
- Provide share drive management including administrative responsibilities, training content managers, and configuration management duties.
- Maintain and develop IT related procedures required to support the organization.
- Provide support to Information Management/Information Technology/and Information Assurance related data calls required of the Department Information Officer (DIO).
- Provide input for the preparation of a monthly progress and status report.
Preferred Qualifications
- Knowledge in the installation, maintenance, and administration of computer systems in a LAN/WAN environment is a plus; but not required.
- Familiarity with the Department of Defense (DOD) networking and security accreditation processes and procedures is a plus; but not required.
- A working knowledge of Windows Active Directory and current NMCI policies and procedures are strongly desired.
- Intermediate to advanced level skills in Microsoft Office software suite – Word, Excel, Outlook, PowerPoint.