Customer Technical Support – Associate
| Company | Peraton |
|---|---|
| Location | Offutt AFB, NE, USA |
| Salary | $39000 – $62000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- 0 years with BS/BA; 4 years no degree
- Must be familiar with MS products, O365, Outlook email, basic desktop troubleshooting
- Must be flexible with scheduling, able to work nights/weekends as needed
- Certifications: CompTIA A+, Network+ or Security+ certifications required within 6 months for hire.
- Ability to obtain Secret clearance
Responsibilities
- Implements policies and procedures regarding how problems are identified, received, documented, distributed, and corrected.
- Ensures maximum issue resolution in minimum time to meet Service Level Agreements.
- Establishes objectives and directs staff activities to improve technical support practices in the areas of quality, knowledge centered support and resolution timeframes.
- Drives product supportability.
- Coordinates customer service activities with other internal functions.
- Designs and maintains customer databases.
- Assists users with computer hardware and/or software applications (e.g., website access, email setup, troubleshooting, etc.) for the purpose of providing immediate problem resolution.
- In-depth applications knowledge of company’s products, services and/or systems. Operations may be 24/7.
Preferred Qualifications
-
No preferred qualifications provided.