Customer Systems Administrator

Company	AES
Location	Dayton, OH, USA, Indianapolis, IN, USA
Salary	$Not Provided – $Not Provided
Type	Full-Time
Degrees	Bachelor’s, Associate’s
Experience Level	Senior

Candidates must have an associate’s degree in computer science, or a related field from an accredited college and/or university
Minimum of three (5) years’ recent verifiable experience in a similar business analyst position with a large multi-national firm.
Previous recent verifiable experience working with Customer Billing and Call Center systems
Must have three (5) years of recent verifiable experience in full lifecycle of custom software projects building design, development, testing, quality assurance, support, enhancement, and maintenance.
Must have the ability to perform technical project management to achieve expected results in a timely fashion
Candidates must have strong analytical skills and good business process knowledge to include strong computer skills
Will be asked to provide recent verifiable examples of strong troubleshooting and problem-solving skills
Must demonstrate excellent teamwork, documentation, and communication skills (both oral and written)

Establish, Manage and Execute budgets for the Operation of the Customer Information Systems
Work with internal business and digital partners to define and understand system and business requirements
Ensure Change and Security Management Process are being performed under ITGC compliance rules
Drive the design of technology solutions to include development, testing and business requirements of internal customers
Validate final technology solutions and ensure the associated design is compliant with the system architectural standards and aligned with business strategies and goals.
Problem resolution and on-call support will be required as part of 24×7 application support