Customer Support Specialist – Level III
| Company | GAP |
|---|---|
| Location | Groveport, OH, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- Proven experience in customer service in a fast paced, multi-tasked environment; Demonstrated abilities in managing escalated customer issues
- Create with audacity through using your strong diagnostic skills in listening, probing, and analyzing to determine the root cause of errors and translate business problems into data driven solutions
- Ability to research process or transaction flow to identify root cause of errors and to create innovative solutions and processes that enhance the customer experience
- Solution oriented individual with strong verbal and written communication skills
- Demonstrated technical and functional knowledge and skills to assist in all areas of workload
- Proven experience leveraging technology and navigating multiple systems at once
Responsibilities
- Supports strategies, standards, and processes, using a customer centric mindset to deliver results and maximize efficiencies and productivity
- Provide excellent customer service by recognizing and responding appropriately to customer’s requests in an efficient and timely manner; manage unique or complex customer interactions
- Do the right thing mentality with focus on providing first contact resolution, utilizing a variety of resources
- Deliver results through exceptional decision quality and problem-solving skills, with an extraordinary focus on resolution for a positive customer experience
- Act in the capacity of ‘Brand Expert’ on policies and procedures to provide accurate information to customers
Preferred Qualifications
-
No preferred qualifications provided.