Skip to content
Customer Support Specialist – Intermodal/Rail
| Company | Uber Freight |
|---|
| Location | Brea, CA, USA |
|---|
| Salary | $20.81 – $27.67 |
|---|
| Type | Full-Time |
|---|
| Degrees | |
|---|
| Experience Level | Junior, Mid Level |
|---|
Requirements
- High school diploma or GED equivalent
- Minimum 1 year rail customer service experience (tracking containers on rail lines, communicating with railroad contacts, draymen and receivers, and scheduling appts with shippers or receivers)
- Experience with Blume/Rez-1
Responsibilities
- Process shipment entries and actively lead timely performance/automation objectives
- Maintain consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.
- Exceed customer on-time pick-up and delivery expectations
- Supervise shipments and revise when vital based on changing shipper, customer, and carrier needs
- Utilize external websites and other tools of communication to set shipment appointments
- Update load status in the system, e.g. loaded pick-up, delivery, empty, etc.
- Set up new Receivers, vendors, and supplier’s locations
- Work directly with Logistics Teams to assist with shipment issues or problem-solving
- Correspond with customer and carrier regarding detention and other accessorial information
- Set up new customer and vendor users on our platform
- Acquire solid understanding of customer business practices and workflow
Preferred Qualifications
- Basic proficiency with Microsoft Office Suite
