Customer Support Specialist – E-Closing
| Company | Qualia |
|---|---|
| Location | Concord, NH, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- 2+ years in a customer support role
- Proficient in Microsoft Office Suite and Outlook
- Excellent verbal and written communication skills
- Ability to communicate technical information to a non-technical audience
- Excellent interpersonal and customer service skills
- Strong attention to detail and organizational skills
- Ability to perform under pressure and be flexible with disruptions throughout the workday
- Punctual and adept at time management
- Fast learner with a drive for mastery
- Strong team player but still a self-starter
Responsibilities
- Provide professional phone, and email support to all clients for all E-Closing products
- Receive and analyze any information submitted for the validation, identification, and resolution of customer-reported issues
- Responsible for assessing the Customer’s business need or problem, using our online tools and analytical thinking to diagnose and resolve the issue or business need
- Responsible for accurately logging the call information into our call tracking system
- Know how to access and troubleshoot document-related issues
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
- Always assure customer privacy and confidentiality in all areas of the job
- Must be personable, positive and a professional representative of the Company
- Foster, develop and maintain professional and collaborative working relationships
- Interact effectively and professionally with all levels of management, employees and customers by email, phone and in person
- Able to work overtime as requested and approved by your supervisor
- Based in Concord, NH with the ability to work in the office a minimum of 3 days per week is required
Preferred Qualifications
- Proven ability to make decisions and conduct research to resolve issues for customers while maintaining customer satisfaction
- Skilled at prioritizing and handling multiple projects
- Proficient expiring using general office equipment (e.g. computer, phone, copy/fax machine, calculator) with or without the use of reasonable accommodation
- Repetitive and continual typing motion is required