Customer Support Specialist / Client Success Coordinator
| Company | AME Group |
|---|---|
| Location | Evansville, IN, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Previous experience in Customer Support, Administrative, or a related role is preferred
- Excellent written and verbal communication skills
- Strong positive phone presence and ease with conversation
- Being a self-starter with the ability to work with minimal supervision
- Strong problem solving skills
- Proficient with Microsoft Suite of products
- Ability to handle multiple situations with calmness and professionalism
- Ability to multi-task and manage time efficiently
- Ability to be reliable and organized
Responsibilities
- Build strong relationships with clients, serving as their main point of contact.
- Understand clients’ objectives, challenges, and preferences to provide personalized support.
- Provide client support during the onboarding process.
- Monitor client accounts and usage, proactively identifying and addressing issues or opportunities.
- Provide excellent customer service, responding to client inquiries and resolving issues promptly.
Preferred Qualifications
- Someone who takes ownership, thrives in a fast-paced environment, and is eager to continuously learn and grow.