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Customer Support Specialist
Company | Xylem |
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Location | Billings, MT, USA |
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Salary | $25 – $29 |
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Type | Full-Time |
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Degrees | Bachelor’s |
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Experience Level | Mid Level, Senior |
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Requirements
- Bachelor’s degree or 5+ years of relevant experience
- Legendary customer service skills; an unwavering passion for taking care of the customer
- Excellent communication skills (written and verbal)
- Experience with Enterprise Resource Planning (ERP) tool
- Ability to work independently
- Strong & respectful collaborative skills and business acumen
- Ability to work with diverse workforce and customer base in a matrixed organization
- Technical aptitude
- Proficient in Microsoft Office
Responsibilities
- Processes orders for products and/or services from sales staff or direct customer contact
- Responsible for proactive, thorough follow up on order backlog to ensure order details are current
- Provides timely communications on order status and changes to relevant parties
- May coordinate and meet with other departments regarding order status, shipping dates, prices, product availability and back orders
- Maintains virtual customer files with sales contracts and other information
- Investigates and resolves billing issues related to customer disputes as relayed from A/R collections team
- Provide price & availability, formal quotations and other pre and post order support functions
- Perform backup coverage within specific team and across other teams of similar function
- Comply with all established policies and procedures
- Participate in new initiatives as requested
- Assume other duties and responsibilities as required
- Participation in Xylem Watermark volunteer activities
Preferred Qualifications
- Experience with Salesforce.com Customer Relationship Management (CRM) and Select Configure Price Quote (SCPQ) tools
- Experience with supporting engineered projects from quote/bid to order delivery and invoicing
- Continuous improvement, lean practices, value stream mapping and waste elimination experience