Customer Support Specialist
| Company | Alphabe Insight |
|---|---|
| Location | San Antonio, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s, Associate’s |
| Experience Level | Junior, Mid Level |
Requirements
- Proven experience in a customer support or client service role (2+ years preferred)
- Strong communication skills, both written and verbal
- Problem-solving mindset and ability to work under pressure
- Proficient in Microsoft Office Suite and customer service software (CRM tools)
- High attention to detail and organizational skills
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, or ticketing systems
- Troubleshoot and resolve customer concerns with a focus on quality service
- Document interactions and updates in CRM systems accurately
- Collaborate with sales, technical, and operations teams to address complex issues
- Provide product knowledge and guidance to customers
- Identify recurring customer issues and recommend improvements to internal processes
- Ensure customer satisfaction and maintain positive relationships
Preferred Qualifications
- Associate or Bachelor’s degree preferred but not required