Customer Support Specialist
| Company | Alphabe Insight |
|---|---|
| Location | Toledo, OH, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- High school diploma or equivalent (Associate or Bachelor’s degree preferred)
- Minimum 2 years of experience in a customer support or client service role
- Strong written and verbal communication skills
- Excellent problem-solving and organizational abilities
- Proficiency with customer service software and Microsoft Office Suite
- Ability to work independently and as part of a team
Responsibilities
- Respond to customer inquiries via phone, email, and internal ticketing systems
- Resolve issues and provide accurate product or service information
- Document customer interactions and escalate complex issues when necessary
- Maintain a high level of professionalism and empathy in all communications
- Collaborate with internal teams to improve customer service processes
- Identify recurring customer concerns and recommend process improvements
Preferred Qualifications
- Associate or Bachelor’s degree preferred