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Customer Support Specialist

Customer Support Specialist

CompanySteadily
LocationOverland Park, KS, USA
Salary$65000 – $65000
TypeFull-Time
Degrees
Experience LevelEntry Level/New Grad, Junior

Requirements

  • Direct experience working in a customer-facing role
  • Excellent verbal and written communication skills
  • Above average technical skills; learning to navigate new systems and tools is easy
  • Problem solver who can figure out issues without explicit instructions
  • Ability to thrive under pressure and manage a large workload

Responsibilities

  • Respond to high volume of calls and emails from insureds, lenders, and independent agents
  • Handle general servicing requests for active policies; e.g. billing inquiries, system navigation, requests for policy documents, and policy changes
  • Process requests across multiple insurance carrier systems and maintain updated records in our agency management system (Salesforce)
  • Manage clerical and administrative tasks related to policy servicing, as needed

Preferred Qualifications

  • Property & Casualty (P&C) insurance license is not required to apply, but will be required within 90 days of your start date