Customer Support Specialist
| Company | Alphabe Insight |
|---|---|
| Location | Cleveland, OH, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior |
Requirements
- High school diploma or equivalent; Associate’s or Bachelor’s degree is a plus
- Minimum of 1 year in a customer service or support role
- Excellent written and verbal communication skills
- Strong problem-solving abilities and a calm demeanor under pressure
- Proficiency in Microsoft Office and CRM systems
- Ability to multitask and prioritize in a fast-paced environment
Responsibilities
- Respond to customer inquiries via phone, email, and internal ticketing systems
- Provide accurate information and guidance on products, services, and policies
- Troubleshoot basic technical issues and escalate complex problems as needed
- Maintain detailed records of customer interactions and solutions
- Collaborate with internal teams to address recurring issues and improve processes
- Uphold company standards in every customer interaction
- Ensure timely follow-up to guarantee customer satisfaction
Preferred Qualifications
- Associate’s or Bachelor’s degree is a plus