Customer Support Specialist

High School Diploma/GED required.
Minimum of 1 year of prior experience in a high-volume, fast-paced office environment with customer facing activities, internal or external.
Proficient in Google suite applications and Microsoft Office (Word, Excel) as well as a demonstrated ability to utilize financial applications within SAP.
Exhibits customer focused behavior such as building positive relationships and strives to understand customer’s needs, both internal and external.
Demonstrates effective decision making skills.
Ability to analyze data and identify root cause of problem.
Ability to deal with difficult situations in a diplomatic and professional manner.
Pleasant, interested and knowledgeable demeanor on the phone.
Excellent oral and written communication and interpersonal skills. Ability to adjust communication method based on customer situation.

Provide prompt and accurate assistance during incoming customer phone calls through the hunt line.
Responsible for investigation, documentation, and resolution of short paid and full invoice customer disputes, utilizing SAP’s Dispute Management module.
Identify the root cause of disputes regarding customer accounts ensuring a permanent fix is implemented in SAP to prevent continuing customer issues.
Determine appropriateness of use of automatic dispute write off within the Dispute Management module.
Responsible for the accurate and timely data entry of credit memo requests.
Responsible for entry of cylinder audit requests or cylinder adjustment requests as determined appropriate through research.
Special projects and other duties as assigned.