Customer Support Specialist
| Company | Trimble |
|---|---|
| Location | New Mexico, USA, Washington, USA, Kansas, USA, Pennsylvania, USA, Oregon, USA, Delaware, USA, Iowa, USA, Washington, DC, USA, Texas, USA, Jackson Township, NJ, USA, Florida, USA, Waterbury, CT, USA, Nevada, USA, South Carolina, USA, South Dakota, USA, Arizona, USA, Concord, NH, USA, Tennessee, USA, Virginia, USA, Arkansas, USA, Minnesota, USA, Colorado, USA, Rhode Island, USA, Utah, USA, Northeastern United States, USA, West Virginia, USA, New York, NY, USA, Maryland, USA, Wisconsin, USA, Maine, USA, Massachusetts, USA, North Carolina, USA, Oklahoma, USA, Atlanta, GA, USA, Missouri, USA, Ohio, USA, Louisiana, USA, Michigan, USA, Illinois, USA, Idaho, USA |
| Salary | $43300 – $55200 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior, Mid Level |
Requirements
- Spanish/Portuguese language proficiency – MUST HAVE
- Solid understanding of how systems interface with other applications
- Proficient in MS Office products and navigating internet resources
- Fast technical comprehension
- Excellent customer focused mentality
- Outstanding communication and interpersonal skills
- Self-motivated and solution-oriented team player
- Organizational skills and initiative
- Ability to multitask and work in a fast-paced environment
Responsibilities
- Provide basic technical support regarding all inquiries and requests concerning our platforms via ticketing system, phone and/or email.
- Maintain multiple ticketing queues/mailboxes alongside of other team members.
- Take and record incoming phone calls.
- Provide training for key users and ensure the continuous support of the users of our systems.
- Complete integration of new carriers onto the platforms, requiring expert communication of interface configurations, project specifications, and coordination of system launch.
- Preparing and participating in customer workshops.
- Work closely with the other team members in various departments.
- Administrative tasks, such as preparation of internal and external reports or preparation of tasks for the infrastructure and development teams while maintaining time constraints.
- Gather customer information and documentation of all interactions through a ticketing tool.
- Become one of the main contacts for new and existing customers.
- Meet deadlines of all projects.
Preferred Qualifications
- Bachelor of Business Administration and/or 2+ years in customer support is desirable.
- Experience with ERP systems will be an asset.