Customer Support Representative
| Company | Definitive Healthcare |
|---|---|
| Location | Framingham, MA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior |
Requirements
- BA or BS degree
- 1 -2 years’ experience in a client facing role
- Superior communication skills (written and verbal)
- Ability to learn new concepts quickly
- Strong attention to detail
- Strong organizational skills
- Strong time management skills
- Energy, humor, compassion, and enthusiasm
Responsibilities
- Interface with sales, customer success, and product teams to support client requests and development needs
- Provide the first line of support for incoming calls and emails to our Technical Support Center for customers
- Address non-technical requests, resolve a variety product issues, or address product related questions through available resources such as Definitive’s solutions database, product documentation as well as previous customer cases
- Provide administrative assistance on various ongoing and one-off projects such as creation of how-to guides
- Uncover additional needs and opportunities where Definitive Healthcare may add value to its customer base
Preferred Qualifications
-
No preferred qualifications provided.