Customer Support Representative
| Company | ThredUp |
|---|---|
| Location | Red Oak, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- 1+ years customer service experience, communicating with customers via chat and email
- Knowledge of product categories, pricing, delivery times and methods
- Knowledge of CS software and proficient using Google Suite, smartphone applications or similar experience
- Bachelor’s Degree or equivalent experience
Responsibilities
- Conferring with customers via chat & email
- Investigating and/or adjusting any transactional issues regarding bag processing and payouts, merchandise listings, orders and order returns, and other business processes/services
- Work with other members of the team to meet individual and collective goals for high productivity, low customer dissatisfaction rate, low total ticket resolution time, and appropriate first response time
- Maintains updated knowledge of various marketing/promotional strategies offered our customers
- Identifying ways to improve processes and the customer experience, surfacing problems early to Team Managers and being creative in proposing solutions
- Participate in the completion of production goals and special projects
- Maintaining a cooperative and constructive attitude and spirit, especially during hard days and conversations
Preferred Qualifications
- Experience working in a startup environment
- Thrives in a fast-paced environment and is comfortable with the ever-changing requirements of the #startuplife
- Has a “let’s do this NOW” attitude and is not afraid to step up and handle the tough stuff
- Composes professional and heartfelt responses
- Burst of good energy needed to push through the tough days alongside their team
- Is tech-savvy and able to quickly navigate web/mobile applications to perform the job