Customer Support Representative
| Company | Qualia |
|---|---|
| Location | Austin, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Prior experience in Customer Support, or equivalent, with a track record of increasing customer satisfaction, adoption, and retention
- Impeccable written and verbal communication skills
- Strong interpersonal skills
- Punctual and adept at time management
- Technically fluent, detail-oriented, and analytical
- Ability to communicate technical information to a non-technical audience
- Fast learner with drive for mastery
- Thrive in a fast-paced environment with frequent change
- Strong team player but still a self-starter
- Based in Austin, TX with the ability to work in the office a minimum of three days per week is required
Responsibilities
- Field inbound customer communications to provide prompt responses to user questions.
- Independently manage workload to ensure timely follow-up on all cases.
- Maintain up-to-date product knowledge and understanding of support and engineering processes to effectively identify, scope, and communicate bugs and requested product modifications.
- Achieve key performance metrics related to quality, productivity, responsiveness, and customer experience.
Preferred Qualifications
- Adaptability and a proactive attitude in a fast-paced environment.